DELIVERY: All deliveries will be deliver in a 5 hour window frame before the time you select/scheduled for us to deliver. Please make sure that you or someone else is available to recieve and verify your order. We recommend you schedule youre delivery 1 hours before you originally want it to arrive at incase our drivers run into an inconvenience. When we deliver. We will send a text message once we our on our way with an approximate arrival time.
PICK-UP: Please allow up to 3 hours for our pick up time. Please understand we have multiple customers to cater, and we can only give a good 3-hr. window for pickup times, specially during the weekends.We will send a text message once we our on our way with an approximate arrival time.
PLEASE NOTE: We sometimes have to arrive the day before and we pick up one day after your event to get all of the Rental Items out on time but we do not charge for the extra time (Please let us know if you agree with this option)
Frequently Asked Questions
Q. DOES PARTY PLANET SET UP UPON DELIVERY?
A. • We do not charge installation fees for tents, moonwalk, waterslide, pipe and drape, and lighting. But there is an additional fee for setup and breakdown of chairs, tables, linens and others items. Customer must request a setup/breakdown to the office staff in advance, so we assure quote/order reflect associated costs.
Q. WHAT IS CONSIDERED “DIFFICULT ACCESS” AND ARE THERE ADDITIONAL COSTS?
A. Difficult access means that the accessibility of venue/designated drop off spot is difficult. Whether it be due to stairs, elevators, distances of long carry (carrying over 15 feet from the truck), or because the ground has gravel and we cannot use dollies to transport the rentals, there are additional costs. The exact cost is determined by the order load and anticipated additional labor involved.
Q. DOES PARTY PLANET TAKE DOWN UPON PICK-UP?
A. We do not, It is the client's responsibility to take down and stow the chairs, tables, linens, crockery and silverware rented when the event ends as they were delivered. Failure to do it, will result in additional fees
Q: Do you provide extention cord?
A: Unfotunately we do not provide one, although the blower has a an extention of 10 ft, if the outlet isn't in the 10ft radius you would have to provide a longer extention to connect the blower.
Q: Do you have any special requirments for set up?
A: Yes, you would need to make sure that there is no pet waste or sharp objects in the area where it will be installed. If you request for a waterslide please make sure to have done everything mentioned before including a water hose long enough to reach where the inflateble will be installed up to the water top.
Q: Does the price include delivery?
A: No, all delivery fees depend the location of the event
Q: Does the price include set up and take down?
A: Yes, although additional fees may be applied in certain situations
Q: Does the standard 8 hour rental time include your set up time?
A: Yes. But we may arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-5 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as the day before and we pick up one day after youy event. If this is the case, we will call you the day before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Party Planet cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´to 75' of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do you rent for parks?
A: Unfortunately we don't do rent for park use. The reason is because parks require a specific time for drop off and pick up, and again, for all of our deliveries and pick up we have a 5 hour window frame.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Notify us by calling our office at least 14 days prior to the day of the event. Timely cancellations will result in loss of 35% down payment. Untimely cancellations shall result in loss of 35% down payment, remaining balance shall be immediately due in full, this will be charged on the credit card on file, and costumer will be responsible for all fees and changes incurred by Rental Center as a result of cancellation.
Q: Do you require a deposit/down payment?
A: Yes, all orders require a 35% deposit/down payment with a Credit Card.
Q: Is Deposit/Down payment Refundable?:
A: They are not refundable, but if you cancel your order at least 14 hrs prior to your rental date, you will be given a raincheck that is good for 1 full year from Event Date.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 13´x13´. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´to 5' access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. you are able to go over and read the terms and conditions before finalizing your order.
You will also have the opportunity to accept or decline these terms and conditions before you process your order.
Once you sign the contract and finalize your order; you will receive a link with a copy of your signed contract via email.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement the unit, which can be expensive. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.