DELIVERY: All deliveries will be deliver in a 5 hour window frame before the time you select/scheduled for us to deliver. Please make sure that you or someone else is available to recieve and verify your order. We recommend you schedule youre delivery 1 hours before you originally want it to arrive at incase our drivers run into an inconvenience. When we deliver. We will send a text message once we our on our way with an approximate arrival time.
PICK-UP: Please allow up to 3 hours for our pick up time. Please understand we have multiple customers to cater, and we can only give a good 3-hr. window for pickup times, specially during the weekends.We will send a text message once we our on our way with an approximate arrival time.
PLEASE NOTE: We sometimes have to arrive the day before and we pick up one day after your event to get all of the Rental Items out on time but we do not charge for the extra time (Please let us know if you agree with this option)
Q. DOES PARTY PLANET SET UP UPON DELIVERY?
A. • We do not charge installation fees for tents, moonwalk, waterslide, pipe and drape, and lighting. But there is an additional fee for setup and breakdown of chairs, tables, linens and others items. Customer must request a setup/breakdown to the office staff in advance, so we assure quote/order reflect associated costs.
Q. WHAT IS CONSIDERED “DIFFICULT ACCESS” AND ARE THERE ADDITIONAL COSTS?
A. Difficult access means that the accessibility of venue/designated drop off spot is difficult. Whether it be due to stairs, elevators, distances of long carry (carrying over 15 feet from the truck), or because the ground has gravel and we cannot use dollies to transport the rentals, there are additional costs. The exact cost is determined by the order load and anticipated additional labor involved.
Q. DOES PARTY PLANET TAKE DOWN UPON PICK-UP?
A. We do not, It is the client's responsibility to take down and stow the chairs, tables, linens, crockery and silverware rented when the event ends as they were delivered. Failure to do it, will result in additional fees
A: They are not refundable, but if you cancel your order at least 14 hrs prior to your rental date, you will be given a raincheck that is good for 1 full year from Event Date.
You will also have the opportunity to accept or decline these terms and conditions before you process your order.
Once you sign the contract and finalize your order; you will receive a link with a copy of your signed contract via email. you are able to go over and read the terms and conditions before finalizing your order.